A headshot of Santina

My name is Santina and I’m a professional wordsmith and content creator based in Florida. I’m an experienced writer and editor with a passion for content — and my experience and education allow me to leverage those skills in my career.

I received my Bachelor of Arts in English from Florida State University where I majored in Editing, Writing, and Media.

I spent nearly a decade working in state government serving the citizens of Florida through my work with the Florida Department of Law Enforcement. During my tenure, I developed law enforcement and correctional training curricula used to train officers throughout the state. At the time of my departure, I was leading a team of curriculum developers as Lead Editor and managing the publication process of 3 textbooks and dozens of online courses.

I currently work as a Content Manager at Capital One.

Professional Experience

  • I develop and refine content strategies that highlight products and services, distilling technical concepts into accessible communications that resonate with diverse audiences. I also manage content repositories, guide review processes, and drive RFP/RFx initiatives to maintain clarity, consistency, and competitive positioning.

  • After moving from state government to the private sector, I continued part-time with the Bureau of Training and Curriculum Development, providing editorial support until my replacement was fully onboarded.

  • I directed content development and publishing for statewide criminal justice training programs, including three annual textbooks and multiple online courses. My responsibilities spanned author management, editorial review, publishing coordination, and legislative analysis to ensure all materials were accurate, timely, and effective.

  • I authored and developed statewide criminal justice training curricula, collaborating with editors and subject matter experts to produce law enforcement and correctional officer textbooks. My work included curriculum review, legislative analysis, and research to ensure content remained accurate, current, and instructionally effective.

  • As an editorial intern with Florida’s Bureau of Training, I supported the development of criminal justice training materials through proofreading, design, and layout assistance. This experience provided early exposure to curriculum publishing and editorial processes in a statewide training environment.

    Internship completed as part of my degree program at Florida State University.

  • I provided administrative and program support to the Bureau of Standards, contributing to officer training and certification processes, statistical reporting, and procurement. My responsibilities included maintaining certification files, updating program materials, and assisting with special projects as needed.

  • I managed accounts payable processes within Florida’s state accounting system, ensuring vendor payments and invoices complied with Florida Statutes and financial policies. My responsibilities included auditing records, resolving payment issues, and supporting the accounting team with verifications, documentation, and special assignments.

  • I oversaw records management and property inventory, supporting financial integrity by leading document retention efforts and performing internal audits.

  • I coordinated document imaging and retention processes while assisting with financial audits and administrative tasks to ensure compliance and operational efficiency.

  • I assisted the Disposition section in their mission to update criminal history data.

Education

  • Bachelor of Arts in English

    Major: Editing, Writing, and Media
    Minor: Communications

    Participated in FSUshadow 2x with the FSU Dean of Students and DCF Director of Human Trafficking Prevention

  • Associate of Arts

  • High School Diploma

“Santina is a key partner to our product team and her engagement has leveled up content currency and relevancy for our sales team and clients.”

“Santina, you're always a delight to work with. You always bring a positive attitude and an open mind. When working on projects together, you take the time to listen to everyone's thoughts and then provide your feedback in a professional way.”

"Santina is a culture-carrier. She actively builds an inclusive, positive environment. She goes out of her way to look for answers to any question, regardless of whether it fits in her formal responsibilities. She never hesitates to jump in, and she gets things done!"

“Santina always has such a positive attitude and a smile on her face whenever you work with her. Whenever a new challenge is presented, Santina is ready to dive right in and solve for it.”

"Santina and I have worked extensively together and she is a truly wonderful partner, always looking for ways to help and focused on finding solutions."

"Santina is someone I can always rely on to be efficient and thorough, and to always complete anything she has committed to doing (often faster than anyone could imagine)."

“Santina is the definition of the ultimate resource for all things internal and external (client-facing) documentation - with just a brief request and explanation of the purpose of the information you are looking for, Santina is immediately able to equip you with just the right tools that enable us to follow through on planning, brainstorming, and delivering.”

"Santina is a strong communicator. She is always so inclusive in her communications, making sure that everyone is informed and has the information they need. She speaks and writes well, and is focused on putting forward well-written, accurate messaging. I specifically appreciate that Santina communicates regular updates on anything she's working on."

"Santina is a joy to work with, and I look forward to continuing to work on projects with her going forward."