A headshot of Santina

Hello and welcome! My name is Santina and I’m a professional wordsmith and content creator based in Florida. I received my Bachelor of Arts in English from Florida State University where I majored in Editing, Writing, and Media.

I’m an experienced writer and editor with a passion for content — and my experience and education allow me to leverage those skills in my career.

I spent nearly a decade working in state government serving the citizens of Florida through my work with the Florida Department of Law Enforcement. During my tenure, I developed law enforcement and correctional training curricula used to train officers throughout the state. At the time of my departure, I was leading a team of curriculum developers as Lead Editor and managing the publication process of 3 textbooks and dozens of online courses.

I currently work as a Content Manager at Capital One.

What my colleagues are saying about me

“Santina always has such a positive attitude and a smile on her face whenever you work with her. Whenever a new challenge is presented, Santina is ready to dive right in and solve for it.”

“Santina is the definition of the ultimate resource for all things internal and external (client-facing) documentation - with just a brief request and explanation of the purpose of the information you are looking for, Santina is immediately able to equip you with just the right tools that enable us to follow through on planning, brainstorming, and delivering.”

"Santina is a culture-carrier. She actively builds an inclusive, positive environment. She goes out of her way to look for answers to any question, regardless of whether it fits in her formal responsibilities. She never hesitates to jump in, and she gets things done!"

“Santina is a key partner to our product team and her engagement has leveled up content currency and relevancy for our sales team and clients.”

"Santina and I have worked extensively together and she is a truly wonderful partner, always looking for ways to help and focused on finding solutions."

"Santina is someone I can always rely on to be efficient and thorough, and to always complete anything she has committed to doing (often faster than anyone could imagine)."

“Santina, you're always a delight to work with. You always bring a positive attitude and an open mind. When working on projects together, you take the time to listen to everyone's thoughts and then provide your feedback in a professional way.”

"Santina is a strong communicator. She is always so inclusive in her communications, making sure that everyone is informed and has the information they need. She speaks and writes well, and is focused on putting forward well-written, accurate messaging. I specifically appreciate that Santina communicates regular updates on anything she's working on."

"Santina is a joy to work with, and I look forward to continuing to work on projects with her going forward."

Education

Florida State University
Bachelor of Arts in English
Editing, Writing, and Media Major
Communications Minor

Tallahassee State College
Associate of Arts in General Studies

Taylor County High School
High School Diploma

Note: Work samples are available upon request, but I may be limited in what I can provide due to confidentiality agreements.

Experience

  • Aug 2022 to present

    I oversee the creation and maintenance of multiple forms of content, including B2B marketing content. I often distill complex technological concepts into easy-to-understand narratives for internal and external audiences. I also manage our content repository and review processes to keep content relevant. I also serve as one half of the RFx/RFP response team and manage all content related to those tasks.

    Specific duties include:

    • Create and maintain multiple forms of content.

    • Create content strategies to highlight products and services.

    • Enhance current content to ensure accuracy and relevancy.

    • Review competitor content and market trends to identify new content ideas.

    • Collaborate with product teams and subject matter experts to ensure content is accurate.

    • Manage a repository of all content and perform regular reviews of stored data.

    • Provide writing, editing, and graphic design expertise.

    • Employ technical writing skills, i.e., proofread, edit, write and rewrite sections of material to ensure readability and consistency of message and tone.

    • Act as liaison with vendor team in regards to upgrades, enhancements, and new releases to database.

  • Aug 2022 to Feb 2023

    After shifting industries from state government to the private sector, I agreed to ease the strain of my departure by continuing to assist in a part-time capacity. I continued to provide editorial assistance to the Bureau of Training and Curriculum Development teams until my replacement was up to speed.

  • Feb 2022 to Aug 2022

    I managed authors and all content development and publishing tasks for statewide criminal justice training curricula. This consisted of 3 physical textbooks published annually, in addition to dozens of online courses published throughout the year.

    Specific duties included:

    • Assisted the management team with decisions regarding formatting and design of courses, publications, and other materials.

    • Worked with authors to make corrections, finalize course content and proofreading final drafts prior to publication or dissemination.

    • Reviewed the formatting of courses for traditional, online, and hybrid presentation.

    • Worked with the publisher on the annual publishing timeline and setting deadlines for textbook and instructor guides.

    • Prepared textbook files for the publisher and the Criminal Justice Standards and Training Commission (CJSTC).

    • Assisted the management team with selecting vendors for printing and publishing.

    • Led planning discussions and feedback sessions with the publisher and management team.

    • Provided research and performed legislative analysis and public records requests.

    • Wrote reports, white papers, and other documents, such as technical memoranda, curriculum alerts, informational brochures, newsletter articles, training texts, surveys, and CJSTC issues.

    • Assisted with workshops, meetings, and presentations.

  • Jan 2020 to May 2020

    As part of my degree program at Florida State University, I completed a semester-long internship with the Bureau of Training. I assisted the editorial staff with proofreading, design, and layout of criminal justice training materials.

  • May 2019 to Feb 2022

    I worked in tandem with editors and other authors to write and develop statewide criminal justice training curricula. I solely authored chapters of the law enforcement and correctional officer textbooks through collaboration with Subject Matter Experts.

    Specific duties included:

    • Reviewed and updated curriculum.

    • Wrote substantial amounts of text.

    • Planned and conducted workshops with subject matter experts.

    • Performed formative and summative evaluations.

    • Analyzed and applied statute and legislative updates to curriculum materials.

    • Conducted research and literature reviews.

    • Provided excellent service to internal and external customers.

  • Apr 2018 to May 2019

    I assisted the Bureau of Standards with tasks relating to officer training, officer certification, and officer conduct and discipline. I monitored and updated statistical reporting systems, acted as a purchasing agent, and assisted the section manager with other administrative tasks.

    Specific duties included:

    • Assisted the Bureau of Standards and Professionalism Program staff with monitoring and updating statistical reporting systems.

    • Assisted the Bureau of Standards with Visa Procurement Card Purchase Program.

    • Assisted the Bureau of Standards and Professionalism Program staff with special projects as directed by the manager.

    • Maintained the Training School certification/re-certification file and format appropriate certificates, as directed.

    • Maintained the Field Services handbook and updated as needed.

  • Nov 2015 to Apr 2018

    I processed invoices in accordance with accounting principles and Florida Law. I performed regular audits and processed payments within the state accounting system.

    Specific duties included:

    • Processed vendor payments.

    • Audited invoices and record payments in FLAIR.

    • Ensured payments are in compliance with Florida Statutes, FDLE policies, the Reference Guide for State Expenditures published by the Department of Financial Services and other rules/guidelines as applicable.

    • Followed up and resolved pending invoice payment issues.

    • Maintained a pending file and work with vendors, members and other program areas to resolve issues. Followed established procedures to escalate issues.

    • Performed general accounting duties. This included quarterly or semi-annual verifications of accounting records, updating accounting process documentation, or other special assignments.

    • Supported other members of the accounts payable team by processing various types of invoices to ensure all payment processes stay within the Prompt Payment law.

  • Apr 2015 to Nov 2015

    I managed all document imaging and the document retention processes, maintained a property inventory, and conducted financial audits.

  • Oct 2014 to Apr 2015

    I coordinated document imaging and retention while also supporting the Staff Assistant with financial audits and other tasks.

  • Nov 2013 to Oct 2014

    I assisted the Disposition section in their mission to update criminal history data.